It's part of Armstrong’s foundation to guarantee our customers can always expect above-average quality services.
At Armstrong Relocation – Charlotte we believe “Customers define; we deliver it.” That means we purposefully look at everything we do through the eyes of those we serve.
One of the foundational elements of our company DNA is value, correlating directly to the quality of services our customers’ experience. Guaranteeing quality begins at the very core of our company—our employees. Every team member at Armstrong has been fully vetted, background checked, and trained to adhere with our foundational principles and quality standards. We continue to implement these standards throughout our chain of service through the leadership of a Six Sigma Yellow Belt and in view of ISO 9001:2008 compliance with consideration for client-specific goals, training, and various measurement methods to facilitate consistent and positive service.
Once services have concluded, we collect customer feedback to continually measure and evaluate our performance. When performance falls short, we analyze causative factors and take corrective actions, fostering client retention, customer referrals and continuous improvement. We also believe that Armstrong team members who excel in providing quality service should be recognized and rewarded for representing the culture and values of Armstrong.
Our Customers' Experience
From the contacts with the coordinator to the packers and movers it was a smooth almost flawless move.T.P.
I wish all movers had the respect, work ethic and positive attitude that Shelton does. Moving for me was extremely stressful especially since we were leaving our "home" of 15 years, but Shelton was so encouraging and positive throughout the move. He and his team did an excellent job packing, loading, unloading and unpacking.C.E.
Scheduling, packing, moving, unpacking, and box pickup was excellent the crew were very professional, prompt, and efficient. All questions, concerns, and needs were addressed to my utmost satisfaction.E.W.
Customer service is incredible. The caring and supportive approach by every employee made this a positive experience.C.B.
From the initial call with Maggie Smith through the on-site estimate visit, the moving of old house to moving to the new house, and my final call with Maggie again, this was the best move we have ever done. Top notch company to do business with and everyone I met was super nice.J.S.
Good communication throughout the move. The teams that loaded and unloaded were considerate of our household items and the condition of our home. Great overall experience.J.T.
Each and every person that I had to deal with on this move acted in a professional manner. Each person took an interest in my situation and worked to make my cross country move as stress free as it could have possibly been.C.D.
Armstrong is one of [our] preferred moving companies due to their great customer service, good price point, and service throughout the U.S. We have more than 75 office locations and having account reps that are familiar with our business is a huge asset.L.V.
…We needed a company who could provide moving services AND modular furniture systems move/modifications/install. Armstrong was able to provide all this at a competitive price. It also made a big difference that the furniture installer spent time in advance figuring out a plan for the furniture move/layout!K.K.
Great job by everyone on the Armstrong team not only with the move, but also with helping assemble furniture to get us on our feet quickly!S.B.