Business Continuity

Business Continuity

By providing supply chain reliability, Armstrong demonstrates its Credo of “building trust.”

BUSINESS-CONTINUITY

Approach

Three generations of continuity of ownership and operating philosophy have generated consistent, reasonable, annual profits each year since 1957. Armstrong’s foundation of fiscal continuity enables investments in functional continuity, resulting in supply chain reliability. Our disaster recovery objectives are to protect human assets, protect informational assets and provide for continuity of operations.

Data Continuity

Armstrong employs technology and processes to minimize the impact of a disaster and provide for timely recovery within our existing headquarters facility in Memphis, Tenn. In the event this is not possible, Armstrong operates a redundant data center in Dallas, Texas, enabling any service outage to be restored within two hours.

Additionally, UniGroup has a similar contingency plan to support Armstrong and all agents of United Van Lines and Mayflower Transit.

Should technology or software fail, Armstrong can revert to manual processes. While such an action would impair efficiencies, it could be done until no longer necessary.

Operational Continuity

Armstrong has contingency plans to resume operations at other locations should such action become necessary. These plans are maintained and tested on a frequent basis.

In the event of a business disruption or disaster that impairs or destroys our physical operating locations, Armstrong has contracted an outsourced supplier to provide all key elements needed to restore operations quickly, anywhere across North America. Elements provided include: temporary mobile or commercial office space; power generation; computer systems and equipment; and phone and Internet communication.

  • "Our driver really did an exceptional job of making us feel that our belongings were in good hands. The delivery crew took really took great care in handling our things and everyone was very helpful and knowledgeable."
    D.Q., July 2015
  • "Dre, our driver was excellent, professional and responsive.  I would hire him any day to move me.  Awesome!"
    J.M., June 2015
  • "The loading crew was amazing.  Efficient, thorough, very careful with wrapping furniture and very respectful. They worked very well together.   I can't say enough about the Indy loading crew- best moving crew I've ever seen!"
    M.B., July 2015
  • "My driver was EXCELLENT! Being a single female that was moving alone he was very helpful and made me feel comfortable and safe with having him in my home.  Great professionalism!"
    F.S., August 2015
  • "This is the 13th state I have lived in and Rick Walter was the best driver (and packer/loader) I have ever had.  Simply put, he is the epitome of a professional.  He was on time, courteous, and went out of his way to meet my schedule.  If you want a customer to be impressed, let Rick do the job.  He made our move so easy I could not thank him enough.  Our family appreciated his excellent service and courteous manner."
    W.F., July 2015